Shop Policies

Payment

Payment is by Paypal only.

A note on Paypal:
You do not need a paypal account to use a credit card with Paypal, you can simply enter your credit card information when paying.

Shipping

Shipping Rates:

In Canada spend:
up to $125 shipping will be $8
up to $300 shipping will be $14
$300+ shipping will be $20

In USA spend:
up to $125 shipping will be $10
up to $300 shipping will be $18
$300+ shipping will be $25

International Shipments spend:
up to $125 shipping will be $30
up to $300 shipping will be $40
$300+ shipping will be $60

All items will ship out within 48 hours. Items are shipped Monday-Friday, excluding holidays. You will receive a confirmation email once your item has shipped to let you know your item is on its way!

We ship via Canada Post for quick and safe service. All “Expedited Parcel” packages include tracking and will take anywhere from 4 days – 2 weeks to arrive in North America. Please contact us for ship times if you are outside of North America. If you have questions or would like more specifics on ship times and rates, please email us.

A Note to International Buyers / Buyers Outside Canada:
Any customs fees or import duty taxes incurred at border crossing are the responsibility of the buyer.

Returns and Exchanges

We hope you love your purchase! However, if for some reason you are unhappy with your items, please contact us directly to discuss an exchange/store credit option. At this time we do not offer refunds.

We will gladly exchange or offer shop credit for any item returned to us within 30 days of receipt of the item. The product must be in original condition (unworn/unwashed/tags attached).

Any return shipping will be at the expense of the buyer. Please contact us before returning an item. All sale merchandise is Final Sale.

Promotion codes

Occasionally, specific promotional codes may be released. You will be prompted upon checkout to enter this code and your cart will be updated accordingly.

Taxes

For all items that ship within Canada, taxes will apply. In provinces where HST is used, you will charged your HST rate. In provinces where PST & GST are used, you will only be charged for GST. Any international orders will not be taxed at checkout (please see note above re: International Buyers) – the cart will update once your mailing information is inputted.

Gift Certificates

We now offer Gift Certificates! Yay! You will be emailed (and snail mailed) a gift certificate that includes a promotion code. The promotion code can only be used once and the full amount must be used at one time. If your purchase is less than the gift certificate amount, please contact us and we will provide you with a personalized invoice.

The Gift Certificates are valid online and in person (ex. at trade shows, at the Stefanie Bezaire studio, and for custom work).

For one time use only. This certificate cannot be refunded, is not redeemable for cash, is not for re-sale, and cannot be replaced if lost or stolen. We reserve the right to cancel this certificate at any time if obtained illegally including through fraud.